Frequently asked Questions

Below are generally asked questions (FAQs) for Postal company employees. The faqs are focused on retail and also provide added clarification on few of the major changes that took place in might to postal prices and prod­ucts. This information will also assist employee in responding to concerns received native customers.

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Domestic letter FAQs

general

Q. Have the right to the Forever rubber stamp be offered on mailpieces that call for extra postage?

A.

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Yes. The postage worth of a Forever Stamp is the cur­rent First-Class mail single-piece 1-ounce letter price — $0.41. Customers have to affix added postage as soon as mailing letters weighing in ex­cess that 1 oz and/or letters subject to the nonmachinable sur­charge or mailpieces subject to another rate that post­age (e.g., big envelopes or packages).

Q.

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How may cus­tomers who have actually a variety of dif­ferent stamps with no denomi­nation determine the worth of those stamps?

A. DMM rapid Ser­vice overview 604a details all nonde­nominated post­age issued due to the fact that 1975. Go to http://pe.sdrta.net.com and click Quick Service Guides.

Q. Where deserve to customers find added information concerning domestic and also international rates and fees?

A. Added information top top domestic and also international rates and also fees deserve to be discovered at http://pe.sdrta.net.com. Global delivery alternatives can be uncovered at www.sdrta.net.com/international.

Q. Pickup top top Demand service increased come $14.25. What sdrta.net transport Pickup organization — did that change?

A. Transport Pickup organization remains obtainable at no charge. Customers may schedule transport Pickup business or Pickup top top Demand organization online at www.sdrta.net.com/pickup. Pickup ~ above Demand company may be likewise be reserved by call 800-222-1811. Note: Mailpieces that sweet over 13 ounces and that bear only postage stamps together postage should be pre­sented because that mailing come an employee in ~ a article Office retail counter.

First-Class letter

Q. Room letter-size greeting cards weighing more than 1 ounce topic to the nonmachinable surcharge?

A. Yes. The $0.17 nonmachinable surcharge criteria uses to every First-Class Mail letter (up come the 3.5–ounce preferably weight). However, greeting cards that space classified and also priced together flats are not topic to the nonmachinable surcharge.

Q. Just how are “rigid” letter-size greeting cards priced?

A. If a mailpiece does no exceed 11-1/2 inch x 6-1/8 customs x 1/4 customs thick and also 3.5 ounces, but is rigid, it is classified and also priced together a nonmachinable letter (i.e., applicable First-Class mail postage and also $0.17 nonmachinable surcharge apply).

Q. Are big envelopes (flats) subject to a nonmachin­able surcharge?

A. No. Since huge envelopes have their own price struc­ture (flats prices), the nonmachinable surcharge does not apply.

Q. If a First-Class Mail item is bigger than letter-size, walk it have actually to be over 1/4 customs thick to it is in priced as a “large envelope”?

A. No. The 1/4 customs thickness is just one of the 3 maximum measurements for letter-size pieces. If the mailpiece exceeds any one of the measurements, it is classified and priced together a large envelope (flat) as long as that does not exceed any of the flat-size maxi­mum dimensions and also has all the other qualities of a big envelope (flat).

Q. If a flat-size First-Class Mail item is rigid, is that piece charged the package rate?

A. Yes. If the physics dimensions are within flat-size standards, and also the mailpiece is rigid, that is classified and also priced as a parcel (parcel). Notification 3-S, First-Class letter Shape-Based Pricing Template, is a beneficial tool to assist determine First-Class letter prices.

Q. Go the Postal organization make any kind of changes to any kind of of its processing categories provided to determine shape-based rates?

A. No. The minimum and maximum sizes for First-Class Mail card rate, letters, and flats have not changed — see page 27 in this issue of the Postal Bulletin.

First-Class letter - Single-Piece Rates

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Q. How large can one envelope be and still be eligible because that First-Class letter letter rates?

A. The maximum size is 11-1/2 inch x 6-1/8 customs x 1/4 inch thick. Determining the processing group of a mailpiece (letter, flat, or parcel) is dependent solely on the physics dimensions of the piece with­out to the to deal with placement. If an envelope exceeds any that the physical dimensions, or 3.5 ounc­es in weight, that is classified and also priced together a big envelope (flat).

Q. Are items sent at First-Class mail flats rates (large envelopes) forced to it is in flexible and “uniformly thick”?

A. Yes. Large envelopes and padded mail bags need to be rather flexible (not rigid) and also uniformly thick. Items mailed in big envelopes cannot have more than a 1/4 inch variance in thickness. Also, mailpieces need to be rectangle-shaped with a maximum thickness (at the thickest point) the 3/4 inch. A mail­piece that exceeds any type of one that the maximum physical dimensions (15 customs x 12 inches x 3/4 customs thick) is classified and priced as a parcel (parcel).

Q. Would items such together photos mailed in a big enve­lope with cardboard or “stiffeners” put to stop bending be topic to package rates?

A. Yes. For added information, check out DMM 101.2.3.

Priority mail

Q. With dimensional-weight pricing because that Priority letter packages, is there still the balloon rate?

A. Yes, but only because that packages measuring bigger than 84 inches linked length and girth traveling locally up come Zone 4 v the minimum price being the 20–pound rate.

Q. Space packages measure up the same means for dimensional-weight pricing as for balloon-rate pricing?

A. No. Dimensional-weight is based upon cubic inches by measuring (in inches) and also multiplying the length by the width by the height. If the an outcome is better than 1,728, divide it by 194 (the “dim factor”). The an outcome is the dimensional-weight. The smart Mat may be offered to determine if a thoreau is eligible for dimensional-weight pricing. Balloon-rate is established by mea­suring the length and girth combined, and if the result is higher than 84 inches, balloon-rate pricing might apply.

Q. Are cost-free Priority mail boxes, consisting of the flat-rate boxes, subject to dimensional-weight pricing or the balloon-rate?

A. No. Cost-free Priority letter containers accessible online or at short article Offices are not topic to dimensional-weight or balloon-rate pricing.

Express letter

Q. Is insurance consisted of in the basic price for Express Mail?

A. Yes, merchandise insurance allowance is provided against loss, damage, or rifling up to a maximum liability of $100. Extr insurance as much as $5,000 may still be pur­chased because that a fee, in ~ the customer’s option. Note: The maximum quantity of insurance obtainable for purchase online is $500. The maximum quantity of insurance easily accessible for acquisition at the retail counter is $5,000. Online insurance can not be linked with insurance purchased at the sleeve counter. Customers wishing come ensure items for an ext than $500 have to purchase the entirety insurance amount in ~ the sleeve counter.

Q. If a client purchases added insurance, can the “waiver that signature” alternative be selected?

A. No. If a waiver of signature is requested, any addi­tional insurance money coverage is void. This details is published on the Express letter label.

Q. Walk dimensional-weight pricing apply to Express mail shipments?

A. No. Dimensional-weight pricing only uses to Priority Mail.

Package services

Q. Deserve to postage for Bound Printed matter (BPM)–eligible items it is in purchased at the sleeve counter?

A. Single-piece nonpresorted BPM is no longer readily available as an choice for e-mail flats and parcels at the sleeve counter. However, we expropriate nonpresorted BPM pieces for mailing in ~ the retail respond to (as well together col­lection boxes and also letter carriers, together appropriate) if the customer has pre-applied postage making use of adhesive stamps, meter strips, or pc Postage. We offer postage (stamps or PVI labels) for BPM item only once cus­tomers especially request BPM.

Q. To be there any kind of changes to Media letter eligibility?

A. There to be no significant changes come Media Mail. As a reminder, eligible contents are limited to books, sound recordings, tape-recorded videotapes, and com­puter-readable media (not blank). Media Mail cannot contain advertising, other than eligible books may con­tain incidental announcements that books. Rates are tho unzoned and based top top weight.

Extra solutions

Q. Where can digital Return Receipt service be purchased?

A. Return Receipt (electronic) company is available on default mailpieces at article Offices that have integrat­ed sleeve terminals (IRTs) and point of organization (POS) terminals. The is not obtainable at hands-on offices.

Q. Just how are mailpieces with partial or complete postage han­dled when a customer has actually requested an digital Return Receipt?

A. There is a process that must be followed in IRT/POS write-up Offices. The standard operating procedures for this procedure can be found on the sleeve Operations web page at http://blue.sdrta.net.gov/delret/L3RetOper.htm; click on SOPs in the left navigation bar the the web page.

Q. Can gift cards be insured?

A. Gift cards might be insured for their full value only when sent through Registered mail service. Otherwise, gift cards sent by refer Mail service (which contains Express letter insurance) or an additional class of mail with merchandise insurance allowance are safeguarded only approximately the best indemnity because that cash and also negotiable items — $15. Customers should check the terms of their gift cards as plenty of are replaceable through the issuer if lock are lost or stolen.

Q. What if a customer desire to purchase residential (or international) postage online and also insure the article for an ext than $500?

A. Insurance allowance purchased online is minimal to $500, vice versa, insurance purchased at any Post Office basic is accessible in quantities up to $5,000. Insur­ance purchased virtual cannot be merged with extr insurance purchased later on at a write-up Office. Customers might purchase postage online and also bring the item to a short article Office to purchase insurance as much as $5,000.

Q. How can a customer determine if one insured item has been delivered?

A. For any item insured for more than $200, customers deserve to purchase a return receipt (hardcopy or electron­ic). A return receipt after mailing deserve to be supplied if no return receipt was purchased at the moment of mailing. For Priority mail pieces, First-Class mail parcels, and Package service parcels, regardless of the insured value, customers can purchase distribution Confirma­tion or Signature Confirmation business at the moment of mailing. Delivery information is obtainable by keying the shipment Confirmation or Signature confirmation number (not the insured number) virtual at www.sdrta.net.com; click Track and Confirm. Customers may likewise call 800-222-1811. Always encourage client to conserve their insurance allowance receipt in situation they require to record a claim.

Q. Room there any changes come the criteria because that mailpieces default for delivery Confirmation or Signature Confir­mation service?

A. No. Shipment Confirmation and Signature Confirma­tion services are available for every Priority mail pieces, First-Class letter packages, and also Package services packages (e.g., parcel Post). First-Class Mail and Package services items must be better than 3/4 inch thick at their thickest point, unless the article is all set in a strong and strict fiberboard or comparable container or in a container that becomes rigid after the components are enclosed and the container is secured. The rigid package need to be higher than 1/4 inch thick, and also be may be to maintain its shape, integrity, and also rigidity throughout processing and also handling. Customers cannot pay First-Class mail package rates for items that space classified as letters or flats.

Q. Are there any kind of size (shape) standards for items sent with postal insurance?

A. No. Every mail shapes — letters, huge envelopes, and packages containing insurable goods — might be insured and also sent as Priority Mail, First-Class Mail, or Package solutions items.

Q. What is PAL or package Airlift?

A. PAL (parcel airlift service) provides air transport for parcels top top a space-available communication to or native mil­itary post offices (MPOs) external the 48 contiguous states. The is obtainable for Package services mail that does not exceed 30 pounds or 60 inch in length and girth combined. Packages need to be marked “PAL” top top the attend to side, preferably listed below the postage and over the addressee’s name. The appli­cable PAL fee need to be paid in addition to the Pack­age services postage.

Q. What is SAM or room available mail?

A. SAM (space easily accessible mail) provides air transporta­tion because that parcels on a space-available basis to or native military post offices (MPOs) exterior the 48 contigu­ous states. It is available for Package solutions mail that does no exceed 15 pounds or 60 inches in length and girth combined. Packages must be significant “SAM” on the resolve side, preferably below the postage and over the addressee’s name. Over there is no extr fee because that SAM.

Q. Space Priority mail parcels using a service Reply Mail brand or was Return business label subject to balloon-rate or dimensional-weight pricing?

A. Yes, parcels better than 84 inch in linked length and also girth returned from within area 1–4 are subject come balloon-rate pricing. Parcels higher than 1 cubic foot capacity and returned from Zone 5 or be­yond space subject come Priority letter dimensional-weight pricing.

International mail FAQs

general

Q. Have the right to the Forever rubber stamp be provided on international mail?

A. Yes, however, since international postage rates are constantly higher, extr postage would have to be affixed. Any type of nondenominated stamps (except for those the bear unique markings, such as First-Class Presort, non-profit Org.) might be affixed come items the are sent to international destinations. The postage worth of together stamps is linked to its proper domestic rate (e.g., the Breast Cancer Research semipostal stamp and also the American Flag stamp have a postage value of $0.41).

Q. Why were changes made come the framework of interna­tional mail?

A. The international mail product line was restructured to far better meet client needs. End time, custom­ers had expressed the desire because that clear and also concise product options to select from. They want to have actually the exact same quick, easy, and also convenient shipping alternatives that are easily accessible domestically. Also, cus­tomers had declared a choice for using the exact same Postal Service–provided packaging because that both domes­tic and also international shipments, cost-free Carrier Pickup service, and far better tracking and also package visibility — every at the Postal Service’s competitive prices.

Q. What are several of the significant changes that were make to global mail?

A. The transforms include a simplification and rebranding the all international products. Eight worldwide prod­ucts through overlapping prices and also service standards were linked into four: an international Express guarantee (GXG), Express mail International, Priority mail Inter­national, and First-Class letter International.

Q. What international products are no longer offered?

A. Economic situation (surface) products including economic situation par­cel post; economic situation letter post; publishers’ periodi­cals, books, and sheet music; and also economy M-bags room no longer offered. In place of these services we now offer similar air product alternatives. In addition, aerogrammes and recorded shipment ser­vice were eliminated. First-Class Mail global letters and cards are choices to aerogrammes, and also Registered letter is an alternate for videotaped delivery.

Q. What are several of the benefits that the brand-new interna­tional solutions offer?

A. Customers have actually the convenience that using domestic shipping supplies, consisting of “flat-rate” options, and also increased visibility and much more specific distribution times to significant destinations. Additionally, virtual ship­pers qualify for postage discounts of as much as 10 percent for GXG, Express mail International, and also Priority Mail international when paying postage virtual at www.sdrta.net.com or v authorized computer Postage vendors.

Q. Deserve to Express Mail and also Priority letter “prepaid” Flat-Rate Envelopes be used for international mail?

A. Yes. However, since international prices are always higher than the postage value, additional postage and appropriate customs forms would have to be affixed. To express Mail and also Priority letter prepaid enve­lopes space only available for acquisition online at http://shop.sdrta.net.com.

Q. I beg your pardon of the four new international assets offer insurance and also tracking?

A. GXG and also Express mail International encompass insur­ance as much as $100 for loss, damage, rifling, or docu­ment reconstruction. Priority letter International additionally includes limited insurance coverage. Extr mer­chandise insurance money is obtainable at the mailer’s option. Tracking is had in the price of these products. In­surance is not obtainable for items mailed in a Priority mail Flat-Rate Envelope.

Q. Whereby is the tracking number located?

A. The tracking number is located automatically below the barcode on either the mailing label or customizeds form, together appropriate:

Q. Just how is distribution information accessed?

A. Customers deserve to go come “Track & Confirm” on www.sdrta.net.com or contact 800-222-1811.

Q. Does the Postal business provide free packaging for international services?

A. Yes. We proceed to carry out GXG packaging. Cus­tomers utilizing Express Mail global or Priority letter International have the right to use the exact same packaging they use for residential shipping consisting of flat-rate enve­lopes and also Priority mail Flat-Rate Boxes. Shipping supplies can be ordered online at www.sdrta.net.com/shippingsupplies or by call 800-610-8734.

Q. Have to customers explain the details contents and value on personalizeds forms?

A. Yes. The package components description is compelled on shipments going to international countries and is subject to the restrictions and also prohibitions of the country. If the item is not properly described, it might be reject­ed by Customs prior to entering the country and is at risk of no being delivered.

Q. Is the sender required to state the value of one interna­tional shipment sent together a gift ~ above the custom-mades form?

A. Yes. Shipments might be subject to duties and taxes based upon contents and also their value. Due to the fact that each nation has regulations sdrta.net what it will permit into the country, every little thing that enters that country and also its value need to be identified.

Q. Which international assets can be sent out with Regis­tered mail service?

A. Registered Mail company (without insurance) is avail­able for purchase for every First-Class Mail worldwide items and also for the Priority Mail worldwide Flat-Rate Envelope. Restricted indemnity that $43.73 is included versus loss, damage, and also rifling. See the IMM because that individual nation restrictions.

Q. Other than new pricing, were there any kind of other chang­es come IPA and ISAL service?

A. Yes, a separate rate group was established for Australia, and also an IPA M-bag alternative is now available.

Q. What mailing alternatives are there for books, sheet music, and publishers’ periodicals that offered to be sent as surface mail?

A. Mailing alternatives include international Priority Airmail (IPA), M-bag, and also International surface Air elevator (ISAL) service. “Single-piece” mailing options are First-Class letter International and Priority Mail global service.

First-Class Mail worldwide

Q. Is pricing because that First-Class Mail international items based upon shape choose it is for domestic mail?

A. No. Shape-based pricing go not apply to First-Class letter international.

Q. Can domestic stamped envelopes be provided for inter­national mail?

A. Yes, but since international postage rates are always greater than the domestic postage value, extr postage would have to be affixed.

Q. Are prices for international postcards tho available?

A. Yes, postcards are component of First-Class mail Interna­tional service. The price for eligible cards is $0.69 come Canada and also Mexico and also $0.90 to all other countries (exception: postcards come the Marshall Islands and Micronesia room $0.52). Remember, because that postcard rates, cards can be no larger than 4-1/4 through 6 inches.

Q. Can aerogrammes still be mailed?

A. Aerogrammes might be mailed together First-Class Mail worldwide items; however, added postage have to be affixed.

Q. Is there a nonmachinable surcharge because that letters?

A. Yes, the nonmachinable surcharge for First-Class Mail worldwide letters weighing 1 oz or less is $0.17. Together always, 1-ounce letters that perform not meet aspect ratio or the have any kind of nonmachinable charac­teristics are subject come the nonmachinable surcharge.

Priority Mail international

Q. What level the tracking is accessible with Priority letter International?

A. Tracking is easily accessible to major destinations in Canada, Europe, and also Asia because that variable-weight packages and flat-rate box only. Tracking is not available for the Priority Mail worldwide Flat-Rate Envelope in ~ this time.

Q. Is insurance obtainable with Priority letter International?

A. Priority Mail worldwide packages include limited indemnity coverage against loss, damage, or rifling. Minimal indemnity coverage, however, does not in­clude coins; banknotes; money notes (including file money); securities of any kind payable to the bearer; traveler’s checks; platinum, gold, and silver; valuable stones; jewelry, watches and also other beneficial articles. Extr merchandise insurance money is avail­able in ~ the mailer’s option. The Priority letter Interna­tional Flat-Rate Envelope might not be insured.

Q. Is it true the Priority letter Flat-Rate Boxes and also Priority letter Flat-Rate Envelops room now obtainable for interna­tional use?

A. Yes. The flat-rate box has actually a 20-pound weight limit for allowable contents, and also the flat-rate envelope has actually a 4-pound weight limit. Note: use former residential packaging until supplies are depleted. Back the packaging claims “For residential Use Only,” it deserve to be provided for both domestic and also international shipments.

Q. Just how does a Priority Mail global label generated and also paid for online with Click-N-Ship company or another authorized computer Postage seller receive a round-date stamp?

A. A Priority Mail international label that is prepared and paid for virtual will contain a preprinted round-date stamp as soon as it is printed.

Q. As soon as do Priority Mail worldwide labels generated and also paid for online get scans?

A. In most cases, packages obtain a scan in ~ the Inter­national service Center (ISC) top top leaving the coun­try and then a distribution scan in significant destinations in Canada, Europe, and Asia.

Q. Go balloon-rate and also dimensional-weight pricing apply to Priority Mail worldwide packages?

A. No. Neither uses to Priority mail International.

Q. What extra services are easily accessible with the Priority Mail global Flat-Rate Envelope?

A. Registered Mail organization is available with the Priority Mail worldwide Flat-Rate Envelope only. A certificate of mailing, which only provides proof of mailing, is easily accessible for every Priority Mail international shipments.

international Mail Extra services

Q. To be there any far-reaching changes come extra services?

A. Other than for the remove of recorded shipment ser­vice, all other extra services stay unchanged. The IMM country Listings need to be referenced because that coun­try-specific ease of access of extra services.

Q. Exactly how is one insurance inquiry initiated for global mail items?

A. One inquiry need to be initiated prior to a claim can be filed. Because that GXG, Express mail International, and also Prior­ity Mail worldwide service, client must call 800-222-1811 come initiate one inquiry. Top top determina­tion the a insurance claim can it is in filed, we carry out the custom­er with a case packet containing in-depth instructions.

Q. What have to a customer do upon receipt the a dam­aged package?

A. If a client receives an post from a international coun­try in damaged condition, or with some or all contents missing, the customer demands to take the e-mail container, wrapping, packaging, and any oth­er components to any Post Office because that inspection. The postmaster will verify damage and give the client a PS form 2855, Claim for Indemnity global Registered Mail, Insured, ordinary Parcel and Express Mail, come complete. The postmaster then completes PS kind 2856, Damage Report the Insured Parcel and Contents, come go v PS kind 2855.

Note that for Registered mail service, regardless of the claimed value, the maximum lot of indem­nity payable because that loss, damage, or rifling is $43.73.

Q. Execute the discounts because that paying international postage on­line through Click-N-Ship or one authorized postage vendor apply to any kind of extra solutions purchased online?

A. No. The discounts use only come the postage amount.

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Q. What if a customer wishes to purchase worldwide (or domestic) postage online and insure the items for more than $500?

A. Insurance purchased virtual is minimal to $500, vice versa, insurance purchase at any Post Office is accessible in amounts up come $5,000 (as limited by the individual country, content, or value). Insurance money pur­chased online cannot be linked with added insurance purchased later at a article Office facility. Customers who wish come insure items for more than $500 have to come into the write-up Office. In this case, a customer may pay the postage quantity online and also then lug the item right into the article Office to acquisition insurance.