Some the the most commonly asked inquiries are “Where is mine parcel? my parcel’s tracking hasn’t been updated in days.”, “What go dispatch from outward office that exchange mean?”, “What does retention mean?” Every job we gain lots that questions about the whereabouts of her parcels, so us are right here today to overview you through the tracking system and put all her worries and also doubts at ease.

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What is Japan Post’s shipment status report?

After shipping your package internationally, you will certainly be granted a tracking number to save an eye on whereby your package is every action of the journey to the distribution point. In general, the most usual actions are: The postal business picks up your package from our warehouse (posting/collection, the package goes come the airport (arrival at outward office that exchange), it gets shipped overseas (dispatch from outward office of exchange), the postal business in the destination nation picks up the parcel and also makes the shipment (final delivery). After ~ those steps, you will certainly be presented with your package.

Where perform I uncover my package tracking number?

All parcels the leave our warehouses include complimentary tracking and also shipping insurance. You can easily discover this number in my Account → Packages.


What walk each distribution status mean?

By adhering to the measures above, girlfriend will have the ability to see the shipping information step by step. The page need to look something like the photo below.


1. Items number

This is your tracking number. If girlfriend need any type of advice on her shipment, this is the number to keep in hand.

2. Class of goods

The shipping company that is shipping your goods. EMS and also UPS space the fastest and also most reliable, but you can additionally opt for cheaper solutions such as AVIA (economic air) and SAL.

3. Posting/Collection

This way that the products you ordered have been picked up by Japan Post. In our case, together the postal business picks up the parcel from one of our warehouses, it immediately marks the date and also time. If you find that your tracking page is blank, it method that also though her parcel has actually been assembled, it has not been picked up yet.


4. Come at outward office of exchange

Since all our shipments room by air, it way that your package has actually arrived at the corresponding airport in Japan and also will be sent on the following plane.


5. Dispatch from outward office of exchange


Your package has actually been shipped by plane and is currently on its method to her country. Store in mind the for some countries there are no straight flights native Japan. Because of this your package might need come go through one or much more intermediate countries/states to arrive, depending upon the last destination. However, the tracking will never be updated when it get neutral countries; that will only be updated when it arrives in her country.

This method that after your package leaves Japan, the is regular that the tracking go not update for several days.

In general, this is the most important step and the one that occupies the most time in the delivery of the package. Since in this action your parcel has currently left Japan us cannot interference in the delivery. Us recommend that you patiently wait for your package to come in your country. As soon as it come in your country it need to be registered and the tracking need to be update automatically.

6. Arrival at inward office that exchange

Great news! her package has arrived in her country. The inward office in your nation has received and also registered your parcel (depending top top the speed of your neighborhood postal solutions this step may be shipped and also the status may not it is in updated until later). Indigenous this step, every questions and also queries you have concerning the status of her package must be made through your neighborhood postal force.


7. Item presented to income customs

This is the following step after her package arrives in the country of destination and also can vary substantially on the strictness and also customs regulations of every country. All nations have different custom laws, therefore we execute not have thorough information ~ above all personalizeds processes. If her parcel is gift to import personalizeds they may try to contact you by the phone number you provided, for this reason please shot to store an eye the end for any type of unusual call calls throughout this time.

Japan write-up shipments frequently go unnoticed by customs, for this reason in numerous cases, the is just a matter of waiting from one to number of days. Note: your local personalizeds office may be more or less populated by the number of shipments handled, we have nothing to execute with customs, and also we can not it is in responsible for any kind of collections, delays or personalizeds decisions, just the government of your nation has regulate over customs.


8. Item reverted from income customs

The write-up left personalizeds successfully and also is now on its way to your nearest post office depot to short article it locally. If her shipping condition is updated to retention, please contact your local write-up office as soon as possible.

Some nations add an ext details so friend may be able to see which short article office her parcel is being hosted at.

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“Departure indigenous the Inward Office the Exchange” or “Departure from the internal delivery office” way that your central mail depot is sending out the package to her nearest post office. Occasionally it might take a when for her mail to it is in sorted because that shipment.

“Processing at delivery short article Office” or “Processing in ~ the shipping article office” means that your adjacent post office is currently getting all set to ship her parcel in one of the next shipping rounds. The time of this procedure depends top top the rate of the mail service in her country.

9. Last delivery

Your package has actually arrived!


If the tracking says that your parcel has actually arrived, however you have not obtained it, please carry out not panic. That is a great idea to confirm through your email who has signed because that the goods. First, asking your household or those that live with you if they have not got it for you while you were absent. If you live in a multi-department building, questioning your structure manager whether they received it because that you. If girlfriend still haven’t been able to find it, contact us and also we will investigate it for you.

Useful Links

Here space some useful contacts for you to help you v your shipments:

U.S Postal Service:

USPS Tracking

Phone number: 1-800-344-7779 (Monday - Friday 8 to be - 8:30 afternoon ET, Saturday 8 to be - 6 afternoon ET)

Facebook - Twitter

U.K write-up Office:

Australia Post:

Australia article Tracking

Phone number:13 write-up (13 7678) (8am–6pm, Monday–Friday (except nationwide public holidays)

Facebook - Twitter

Canada Post:

Canada short article Tracking

Phone number: 1-866-607-6301 (Monday to Friday, 7 a.m. – 11 p.m. ET, Saturday and Sunday, 9 a.m. – 9 p.m. ET)

Facebook - Twitter

Other advantageous sites:


We expect this has helped you come understand exactly how the totality tracking device works. If you need any more details, girlfriend can call our team straight here.